I wouldn't wish my worst enemy going to this office. I went in person once many years ago and swore off ever going again. Hopefully things are much better now. With technology it must have improved.
When I went it was terrible. They gave out these little tickets and it had like 8 digits on it. They had this crappy loud speaker that you couldn't hear well and they were calling out the numbers and you could barely hear it. No monitor at all. Just terrible.
I got hired by a private equity firm in NYC to buy an entire building to do a hotel. To celebrate they sent everyone working the deal (lawyers, accountants, bankers) Tiffany cufflinks. Little did they know that it went through this office. I waited maybe 3 hours in line and it was hot and by the time I get up to the window they asked me to pay something like $400 USD. The cufflinks weren't even valued at that amount. They were just making up some number out of the air.
I told them to just send them back. I doubt it can be as bad as it used to be but that was the last time I ever went back. Just terrible people there.