I ran into a problem a few months ago when I tried to buy a quantity of tango LPs for a friend. MercadoLibre would not allow the purchase after years of using my account. They wanted me to prove my identity by using the computer camera to take a photo. No matter what I did, it didn't work. Today they gave me until January 30 to prove that I am who I claim to be. Being unable to use MercadoLibre/Pago means I have to find other sources for organic food. Tallo Verde, El Brote Tienda, and Club Saludable all use MercadoPago. The system doesn't recognize me with white hair as the person in the photo with brown hair on my DNI from 2013.
Has anyone been in the same predicament and found a way out of it? If so, I would appreciate hearing how you solved your problem with Mercado Pago.
The following text is what you receive when you have to validate your identity with Mercado Pago.
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We need you to validate your identity
Have your ID nearby (?) and locate yourself in a place with good light.
We'll use facial recognition to confirm it's you
You'll need to use your computer's camera and follow the recommendations so we can see your face.
Locate yourself in a well-lit place.
Keep a neutral expression, not smiling.
Avoid wearing glasses and masks.
To comply with current regulations and guarantee the safety of our community, as of January 30 you must have your complete information to be able to use your Mercado Pago account
We recommend that you do it now to have your account ready. It will only take you a few minutes!
1 Open the Mercado Libre or Mercado Pago app.
2 Look for the notification we sent you to complete your data.
3 Follow the steps.
We must verify the information of all our accounts to comply with current national and international regulations. In this way, we also contribute to your safety and that of all the people who use our products.
All your personal information is protected, we do not sell or trade any data that can identify you. Find more information in our privacy policies.
we are transparent
We explain in a simple and clear way the uses we give to your information, how and why we process your data and with whom we can share it.
We generate value
We process your data responsibly to provide you with personalized services. For example, we use your geographic location to offer you services near your location.
We work with quality
We strive to process quality, accurate and up-to-date information. For example, we save your information and update it on all our platforms, your purchases reach you correctly and you save on filling out forms.
We protect your data
We protect your personal information with the highest security standards. We do not sell your data.
We process data for a limited time
We keep your data only for as long as we need it to make it easier for you to use our products. After that they are deleted or transformed into anonymous data.
We appreciate that you choose us and use our services, we want to explain what we do with all the information you share with us.
When you register on any of our platforms you will generate a user that allows you to operate on all the others. We seek to make selling, buying or whatever you want to do quick and easy, for this we integrate your information into all the products that are part of Mercado Libre: Mercado Libre, Mercado Pago, Advertising, Mercado Envíos, Mercado Crédito, Mercado Shops and Mercado Points.
Has anyone been in the same predicament and found a way out of it? If so, I would appreciate hearing how you solved your problem with Mercado Pago.
The following text is what you receive when you have to validate your identity with Mercado Pago.
---------------------------------------------------------------------------------------------------------------------
We need you to validate your identity
Have your ID nearby (?) and locate yourself in a place with good light.
We'll use facial recognition to confirm it's you
You'll need to use your computer's camera and follow the recommendations so we can see your face.
Locate yourself in a well-lit place.
Keep a neutral expression, not smiling.
Avoid wearing glasses and masks.
To comply with current regulations and guarantee the safety of our community, as of January 30 you must have your complete information to be able to use your Mercado Pago account
We recommend that you do it now to have your account ready. It will only take you a few minutes!
1 Open the Mercado Libre or Mercado Pago app.
2 Look for the notification we sent you to complete your data.
3 Follow the steps.
We must verify the information of all our accounts to comply with current national and international regulations. In this way, we also contribute to your safety and that of all the people who use our products.
All your personal information is protected, we do not sell or trade any data that can identify you. Find more information in our privacy policies.
we are transparent
We explain in a simple and clear way the uses we give to your information, how and why we process your data and with whom we can share it.
We generate value
We process your data responsibly to provide you with personalized services. For example, we use your geographic location to offer you services near your location.
We work with quality
We strive to process quality, accurate and up-to-date information. For example, we save your information and update it on all our platforms, your purchases reach you correctly and you save on filling out forms.
We protect your data
We protect your personal information with the highest security standards. We do not sell your data.
We process data for a limited time
We keep your data only for as long as we need it to make it easier for you to use our products. After that they are deleted or transformed into anonymous data.
We appreciate that you choose us and use our services, we want to explain what we do with all the information you share with us.
When you register on any of our platforms you will generate a user that allows you to operate on all the others. We seek to make selling, buying or whatever you want to do quick and easy, for this we integrate your information into all the products that are part of Mercado Libre: Mercado Libre, Mercado Pago, Advertising, Mercado Envíos, Mercado Crédito, Mercado Shops and Mercado Points.
