QuiloBa
Member
On Friday I sent money for cash pickup, but as the WU branch I went did not have enough cash I had to wait until today. Exchange on Friday was 1 USD : 779 ARS. This morning it was 1:758 (20 ARS less per USD), but on payout they gave me 779 ARS š„³. I wonder if that was always that way, that WU gives the exchange rate as it was the day the transfer was initiated and not the day of pickup?
That didn't happen for me, sent on Friday AM, and husband picked up after 3PM when they usually update their rates. Difference was 30K ARS. I was pissed to say the least.This. It literally says right on the email how many pesos you will get. This doesn't change. It's FIXED and guaranteed at the time it's sent.
I called them, they had no idea what I was talking about (woman's English wasn't that great, and I don't speak Tagalog) I kept trying to explain, but she kept saying it's due to taxes, and so I gave up, checked the Ts and Cs, doesn't say anything about it, just that footer on the page, and this is the first time it's happened to me. Could I do a charge back for the difference? Sure. But is it worth being banned from WU when they still pay higher than Florida Street? I don't think so. Lesson learned.
Like Jan I also sent a transfer online, took 4 days to deposit $50. I keep telling myself only a few more months that we have to deal with WU, and I can just use Wise or my debit cards from abroad when I have a large purchase I want to make...